Terms and Conditions


All orders are subject to approval and acceptance by ID Label Inc. (IDL). The following terms and conditions apply to all orders and are subject to change without prior notice. Fulfillment of any part of an order constitutes acceptance of IDL’s terms and conditions. IDL reserves the right to cancel accepted orders if circumstances beyond its control (including but not limited to fires, floods, strikes, labor disputes, accidents, sabotage, terrorism, war, riots, delays in transportation or lack of transportation facilities, restrictions imposed by law, material shortages and other similar matters), cause IDL to be unable to timely deliver products pursuant to such order.


Prices are subject to change without prior notice. All prices are in U.S. dollars and are FOB shipping point. Prices are based on one production run and one shipping location.

Quote Validity:

Quotes (proposals) are valid for 30 days from date of being issued. Should an order be placed beyond the 30 days the quotation will be recalculated and prices may vary.

Minimum Order Amounts:

Orders have a minimum $150 per line, per destination, per release. Press minimums may apply.


ID Label will provide an engineering proof for each item after receiving a purchase order. This proof is included in the price, and one revision is allowed at no extra charge per item. Any additional revisions are subject to a minimum $90/hour engineering charge with a minimum one-hour charge per item.

Live Pre-Production Samples:

IDL may provide, at its discretion, live samples for customer review, evaluation and testing. These samples will be provided at a cost based on press minimums and our “Minimum Order Amount” policy (above).

Payment Terms:

Visa, Mastercard or American Express. Net 30 days with approved credit. Payments with credit cards will be available only at the time of purchase. Payment of open balances on a credit account with credit cards is not allowed.

Installation Services Deposit:

A 30% non-refundable deposit is due at time of purchase order issuance. This is required to secure an appointment time. Orders will not be processed until the 30% non-refundable deposit has been received.

Installation Services:

Quoted price assumes free and clear access to all work areas. Delays will be charged at $150/man-hour plus any additional equipment and/or travel expenses incurred. Assumes ambient work temperatures, standard hours and 7 day work week unless stated otherwise.

Line Striping:

All line striping installations require: 1) the floor area to be completely clear of operations, debris, product and contractor activity, 2) the floor to be cleaned prior to start of the installation, and 3) the concrete cured to a relative humidity of less than 85 degrees Fahrenheit.

Any delays due to operations activity, lack of access, or high moisture levels in the slab will be invoiced at our daily rate based on scope of the project.

All line striping installations require a CAD or other appropriate drawings.  Failure to provide such drawings may lead to installation delay or cancelation.  Please refer to the ID Label Floor Striping Description of Work for additional information and guidance.

Cancel or Reschedule:

We understand there are occasionally instances with reasons to delay or reschedule installation.  ID Label will do all it can to accommodate such changes but reserves the right to invoice materials prepared in advance.  If a project is rescheduled, you may be charged for the cost of labor should we be unable to reallocate the installation team to another project.

Past-Due Accounts:

All amounts past due are subject to a carrying charge of 1.5% per month to the extent allowed by law and otherwise at the highest written contract rate allowed by law. All invoices not paid when due are subject to collection and legal charges.

Shipping Terms of Sale:

All products are sold FOB Origin (IDL warehouse), Freight Prepaid and Add.

If specifically requested, IDL will ship FOB Origin, Freight Collect or Freight Third Party and customer agrees to pay IDL for handling fees.  Further, customer agrees to pay IDL to ship these products FOB Origin Freight Prepaid & Add if not picked up within three business days from IDL warehouse.

Cancelled & Changed Orders:

Orders cancelled before proof approval are subject to a $250 cancellation fee. Orders cancelled after proof approval are subject to a cancellation fee up to 100% of the order value.

Changes to orders after receiving the PO will cause delivery delays and are subject to requote.


IDL management approval is required for all returns. Any items agreed returnable must be issued a return materials authorization number and returned to IDL with freight prepaid. The return materials authorization number should be clearly displayed on the outside of the returned packaging.

All returned product is subject to a quality inspection at the discretion of IDL before the credit is authorized.

Defective Materials:

Merchandise identified as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, IDL will either (at its sole discretion) repair or replace the merchandise at no charge or issue a full credit for the defective merchandise.

Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.

Before returning any merchandise to IDL, a return materials authorization number must be obtained from our sales/customer service department. Your request must include:

  1. Part number and description
  2. Reason for return
  3. IDL invoice number
  4. Customer’s P.O. number

Shortages & Claims:

For shortages or damages incurred in transit, the receiving customer must notify the carrier immediately, making notes on the receiving documents, and file a claim directly with the carrier. IDL’s responsibility for delivery of goods ends when the bill of lading is signed by the carrier at our warehouse.

All other shortages, overages, or damaged merchandise must be reported within seven days following receipt of shipment.

Limited Warranty:

IDL warrants that the products it manufactures and distributes are free from defects in materials and workmanship under normal use.

Limitation of Liability:


Among other things, this means IDL is not responsible for any costs incurred as a result of lost profits or revenues. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Purchaser is responsible for all manufacturer’s tax, sales tax, use tax, excise tax, or other tax duty or similar fee imposed by any governmental authority in connection with the sale or use of the products sold. Purchaser agrees to reimburse IDL for all such taxes, duties or fees it incurs as a result of the products sold to purchaser.


No failure by IDL to insist on strict compliance with, or performance of, any term or condition hereof shall constitute a waiver of such term or condition, and IDL reserves the right to enforce the same.

Applicable Law/Exclusive Jurisdiction:

These terms and conditions, and the sale of goods hereunder, shall be governed by and interpreted under the laws of the State of Illinois (US).

Export Control:

Products purchased or received under these terms and policies shall be subject to the export laws and regulations of the United States. Purchaser shall comply with all such laws and regulations, and agrees not to use, sell, lease, ship or transport any IDL product in any manner that is inconsistent with such laws and regulations.


If any term or policy set forth herein shall be held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such term or policy shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining terms and policies shall not be affected or impaired thereby.